my remote wont change the channels or anything. I did change the battery

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with DIRECTV nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Thanks for waiting. Im here to help. May I know if there are changes or incident happen on your remote or receiver before you encounter the issue?

Do you see any pictures on your TV?

Can you please turn off the receiver and unplug it from the wall outlet for 10-15 seconds. Plug it back in then turn it on and let me know if the remote will work again?

Can you please verify if this is a good callback number ***-***-**** ?

Great. Can you give me a few minutes to call you?

Please dont close this chat window okay?

Dear Christine, It was a pleasure helping you with your Directv issue today. Here is a summary of the resolution.
Issue identified : Remote not working
Solution Implemented : Called the customer / Assisted the customer to reset the remote /  Issue Resolved / Answer Accepted
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .