I own a 2014 Mitsubishi outlander. The other day the power steering assist failed and the dash warning indicated service required. I called the...

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Customer

I own a 2014 Mitsubishi outlander. The other day the power steering assist failed and the dash warning indicated service required. I called the closest dealer who could not offer any advice other than the vehicle be towed to dealer(50Miles)After several attempts to talk to a technician for any helpful info, I gave up. I checked all fuses etc. and ten tried the vehicle again and the power steering functioned properly and has continued to do so.I am of the impression it is an electric power steering assist unit in this vehicle according to my manual.Any advice or info in this regard would be appreciated. Also I have never received any reacall info. but wondering if a recall for this problem has been issued. My VIN no.is:JA4JZ4AXOEZ603301....Bob Harvey

Last updated
Relly De Jesus
Mitsubishi Mechanic

Hello and welcome to ExpertHelp.com! My name is Relly De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with MITSUBISHI nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Relly De Jesus
Mitsubishi Mechanic

Hello Harvey

How are you doing? Usually this is caused by system failure on the power steering assist module shown below

Try removing the negative battery connector of the vehicle and let it sit for 5 minutes before reconnecting it. This will reset the system and can get your vehicle back to it's normal working state. If problem persist then the module must be replaced but it's a 2014 and it will not go bad that easy.

There's no recall on a failing power steering module Harvey. Hope this helps and please let me know if there's anything else I can add or help you with. I'll be standing by for your response.

Thank you

Relly

Posted
Customer

Relly...Thank you for your response.Sounds like  the module misfunction may have been my problem. Can you tell me where on my vehicle the power steering assist module is located.?...Harvey

Posted
Customer

Relly...Thanks again. Hopefully it will not have to be changed but at least I can tell my dealer where to find it. My response from them was less than satisfactory...Harvey

Posted
Relly De Jesus
Mitsubishi Mechanic

Dear Harvey, It was a pleasure helping you with your Mitsubishi issue today. Here is a summary of the resolution.

Issue identified : EPS going off / malfunction
Solution Implemented : Reset can work by removing negative battery connector. Possible EPS module replacement to resolve the issue. Solution Accepted
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

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