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Customer

I'm having trouble setting up my new iphone 5s. I misspelled my email address and an Activation lock has been on for a few weeks. I thinkI need to do a factory reset.

Last updated
Ferdinand Aquino
Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Technician

Hi Roberta,

Thank you for waiting!

Do you knaow what Apple ID you have registerred it with??

Posted
Customer

Hi Ferdinand, You helped me with my ipad a few days ago.  Thanks for helping me with my second flub at setting up my Apple iphone and , yes, I do know my apple id and password

Posted
Ferdinand Aquino
Technician

I see, If you have mispelled the Apple ID, Can you tell me what have you written forthis iphone?

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Customer

Actually, I misspelled my email address and that put the phone into lock

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Customer

By way of clarification, my Apple ID is my email address and the password was recently changed when I reset my iPad

 

Posted
Ferdinand Aquino
Technician

Do you have an Idea how you have mistyped it? I mean what are the letters you have typed in instead?

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Customer

Yes, instead of rwhite22902@gmail.com.  I put in rwhite22902@hmail.com

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Ferdinand Aquino
Technician

Okay , is it activation lock that your are getting in the iphone?

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Customer

It says this iphone is liked to an Apple ID.  Enter the Apple ID and password that were used to set up this iphone...  

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Ferdinand Aquino
Technician

Okay Please give me a few minutes to check this, 

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Customer

Thanks

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Ferdinand Aquino
Technician

Hi Roberta,

Can I call your number I just tried to call now but no one answered?

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Customer

Yes, try again, and I'll pick it up.

Posted
Ferdinand Aquino
Technician

I've very much enjoyed helping you with your tech question. If you are satisfied with my assistance, please click the Accept Answer button below and follow the instructions on the next screen.

By accepting my answer, I'll get paid for helping you. Rest assured you have up to 30 days to communicate with me after you accept my answer in the event you have any follow-up questions on this issue or the problem resurfaces for some reason.

Thanks for allowing us to help you!

Posted
Ferdinand Aquino
Technician

Dear Roberta, It was a pleasure helping you with your iPhone issue today. Here is a summary of the resolution.
Issue identified : forgot Apple ID and password
Solution Implemented : Call customer / Remote Access

Assisted in  Resetting Current Apple ID and password

Set up the iphone

Issue resolved
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (support@experthelp.com) OR call us at 866-288-6742

 

Posted

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