LG inverter drive direct 7kg The fabric softener compartment will not empty during the wash cycle

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Customer

LG inverter drive direct 7kg The fabric softener compartment will not empty during the wash cycle

Last updated
Byron Narciso
Appliance Repairman

Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Byron Narciso
Appliance Repairman

Hi Paul, 

If the water supply is normal but the fabric softener will not dispense then it may be clogged. Try cleaning the dispenser 

Click and see the the link below. It's a video that should guide you on how to clean the dispenser. 

Cleaning the Dispenser

Let me know the results

Posted
Byron Narciso
Appliance Repairman

Let me know the results by typing in your response on top and click send response 

Posted
Customer

Hi Byron - I dont know what you sent me to download, but all sorts of tweety buzzing noises started up on my itunes library!

No video

Posted
Byron Narciso
Appliance Repairman

I'm sorry if the link did't open properly. It should be the video instructions on how to clean your clogged dispenser 

Please click the link below 

http://www.lg.com/hk_en/support/video-tutorials/CT20 ***-***-**** 346180441-does-not-dispense

let me know if you were able to open it.

Posted
Byron Narciso
Appliance Repairman

Here's the text instructions too if ever you still can't play the video

Posted
Byron Narciso
Appliance Repairman

Let me know the results by typing in your response on top and click send response 

Posted
Customer

Thank you for being so patient Byron. I removed the dispenser and cleaned it thoroughly as per video. It seemed pretty clean to start with, but I noticed one section of the video, which suggested that some conditioners are quite viscous. My wife assured me that she had always diluted the conditioner before pouring it in to the dispenser.

We dont have conditioner at the moment but I did a test run with clothes washing liquid in the conditioner drawer before doing a rinse and spin cycle. It seemed to work well this time.

It has been some time since we used conditioner, but she said that when she loaded the washing powder and conditioner at the commencement of the wash, and pulled the drawer open at the end, there was still conditioner in the conditioner in the compartment.

I think the time has come to buy some conditioner and go through a full wash. I only hope that the software in the machine hasn't degraded, but certainly there was no liquid left in the conditioner compartment after this rinse and spin cycle.

Posted
Byron Narciso
Appliance Repairman

Hi Paul.

You're welcome. It is very rare that control panel will be the problem  with the situation that you're having it will always boil down to the type of conditioner or clogged dispenser. 

Posted
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