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What is the function of this added feature? How do I know if it actually updated on my unit?
Order number: 404604360
Quantity Item Item price Item total 1 Safety Camera Updates NORTH AMERICA- 1 YEAR 12.99 $ 13.64 Shipping: $ 0.00 Shipping Discount: $ 0.00 Discounts: $ 0.00 TOTAL: $ 13.64
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Hi Kenn,
Thanks for waiting. Im here to help. May I know the exact model of your Tomtom device?
Hi Kenn,
Are you there? These are the added feature of the Safety Camera Updates:
In order to download the update to your device we need to install it using the computer. Please let me know when you are ready so I can help you update the device.
Sorry I was away from my computer . . . I have the 540S XXL, I thought that I had installed it, I had my unit plugged into my computer, but I see no evidence that it is there. I have been past speed trap locations but there was no reaction from my unit???
Thanks for your response. Is there a number I can call you incase we got disconnected?
Yes, ***-***-****
Great. I can walk you through all the steps to solve your problem. However, we offer a remote support option for $20 where I will perform all the steps for you. It will make the entire process easier and faster.
Will you allow me to remotely access your computer to help you check and install the updates on your device?
OK
Dear Kenn, It was a pleasure helping you with your Tomtom issue today. Here is a summary of the resolution.
Issue identified : Installed Update
Solution Implemented : Called the customer / Remotely accessed the computer / Assisted the customer to install the latest updates / Issue Resolved / Answer Accepted
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .
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