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my tom tom device will not connect to my laptop
Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with TomTom nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
Hi Peter! Thank you for choosing ExpertHelp.com. May I know if there is any message showing on your laptop or the screen of your tomtom when you connect it? When your ready, please type your responses on this page and then click on the Blue Send Response button to post your response. I will be standing by for your response.
Are you still there Peter? Please do type your responses on this page and then click on the Send response button to post your responses. I will leave this page open and will wait for your response. I will be standing by.
Sorry I haven't contacted you, but I have been otherwise occupied. Now I have to go out and will not return until after 7.00pm BST time.
Should I wait until, say 7.00am BST to contact you again.
My problem is that when I connect my Tomtom device to my laptop, it does not connect to the Tomtom website for downloading updates. The website says "connecting" but nothing happens.
Peter Ascroft
Thank you for your response. Just post your responses here if you are ready to continue so I will be advise and we can continue resolving your issue. And if we can also do a remote session so I can check what can we do to update your tomtom device. I will leave this page open and will wait for your response for the best time for us to continue.
As it turns out, I am scheduled to go offline now. I would really appreciate the opportunity to personally make sure you are satisfied with your answer and if it's OK with you, I'd like to continue our conversion 10 AM CST.
Hi Ramy. It is nearly 8.00am in the UK, but I will tell you again my problem with my TomTom device.
When I connect the device to my laptop for updates etc, the TomTom screen says it is 'connecting' which normally happens. However, it does not connect at all, it just goes on 'connecting'. As a pensioner, I have limited knowledge of computers.
thanks for your help.
Peter Ascroft
Hi Peter! Thank you for your response. Can we have a remote session? I believe I can help you with this problem. I can walk you through all the steps to solve your problem or we offer Remote Support Upgrade option for $20 where I will perform all the steps for you. It will make the entire process easier and faster. If you would like to proceed with Remote Support, please let me know. Otherwise, I will proceed posing the troubleshooting steps on this chat page.
Hi Ramy. I am ok with using this chat page. Peter
Hi Peter! Sorry for the late response. Please try to use a different usb port on your laptop to connect the tomtom device. And before you connect the device make sure to power it off first for 5 minutes and then power it on again. Advise me what will be the result. I will leave this page open and will wait for your response.
Hi Ramy. I tried another usb port and the device connected successfully. However, when downloading the updates, the device did not respond and was eventually 'timed out'. The suggestion was to disconnect the device and re-connect. I plugged into the original usb port and everything was successfully downloaded. I have since downloaded another update and all went OK. I receive 4 or more downloads per week from TomTom!!
Thanks for your help. Peter
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