Help I am trying to update my Tom Tom and it says its for New Zealand . We are in Australia and haven't changed the settings. what do we do

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Hi Geraldine,

Thanks for waiting. Im here to help. Can you please provide the exact model of your Tomtom device?

Thanks for your response. Please give me a few minutes to call you. May I know if you are using a computer or a mobile device to chat with me?

Do you have a computer that we can use to update your Tomtom?

Great. Let me call you. Please dont close this chat window.

Im calling but no one is answering the call

Can you please verify if this is a good callback number 400308210?

Dear Geraldine, It was a pleasure helping you with your Tomtom issue today. Here is a summary of the resolution.

Issue identified : Unable to update AU map

Solution Implemented : Called the customer / Remotely accessed the computer / Reinstalled the Tomtom My Drive App and deleted the old download from the Tomtom Folder / Tried to update the map but it failed / Changed the USB cable and try to transfer a file that is about 71KB but it is not transferring to his device / Explained to the customer that it is an issue with his device / Provided the support number of Tomton so that he can send the device for repair (1300 135 604) / No other issues raised / Answer Accepted

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