I accidentally deleted dropbox folders. Please help me recover them.

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Customer

I accidentally deleted dropbox folders. Please help me recover them.

Last updated
Rofel Lantican
Technician

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Customer

Available.

Posted
Rofel Lantican
Technician

Thanks for waiting. Im here to help. May I know when did you accidentallyy delete the dropbox folder?

Posted
Customer

About an hour ago.

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Rofel Lantican
Technician

Thanks for the information. Is it a shared folder or a personal folder?

Posted
Customer

Personal.  I am a new user to dropbox.  Somehow I had uploaded dropbox photos to my phone and still wanted to upload more photos to my computer.  It stated that free dropbox was full so I though that I could delete my phone photos.  Unfortunately, that also deleted my computer photos.  I have tried navigating the dropbox site and am very confused.

Posted
Rofel Lantican
Technician

I can walk you through all the steps to solve your problem. However, we offer a remote support option for $20 where I will perform all the steps for you. It will make the entire process easier and faster.

Will you allow me to remotely access your computer to help you recover the deleted folders?

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Customer

ook.

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Customer

ok.

 

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Rofel Lantican
Technician

Great. Is this a good callback number incase we got disconnected ***-***-**** ? 

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Customer

yes.  

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Rofel Lantican
Technician

Dear Sandra, It was a pleasure helping you with your Dropbox issue today. Here is a summary of the resolution.
Issue identified : Accidentally deleted dropbox folder
Solution Implemented : Called the customer / Remotely accessed the computer (Customer upgraded) / Checked the dropbox account that she is using / Customer is using a wrong account that's why the deleted folder doesnt show on the link / Assisted the customer to sign in to the correct Dropbox account / Restore the deleted files / Explained to the customer that her devices that are using dropbox are synced with one another / Customer understood how dropbox works / Issue Resolved / Answer Accepted
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .

Posted

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