I accidentally deleted dropbox folders. Please help me recover them.
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I accidentally deleted dropbox folders. Please help me recover them.
Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!
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Thanks for waiting. Im here to help. May I know when did you accidentallyy delete the dropbox folder?
About an hour ago.
Thanks for the information. Is it a shared folder or a personal folder?
Personal. I am a new user to dropbox. Somehow I had uploaded dropbox photos to my phone and still wanted to upload more photos to my computer. It stated that free dropbox was full so I though that I could delete my phone photos. Unfortunately, that also deleted my computer photos. I have tried navigating the dropbox site and am very confused.
I can walk you through all the steps to solve your problem. However, we offer a remote support option for $20 where I will perform all the steps for you. It will make the entire process easier and faster.
Will you allow me to remotely access your computer to help you recover the deleted folders?
ook.
ok.
Great. Is this a good callback number incase we got disconnected ***-***-**** ?
yes.
Dear Sandra, It was a pleasure helping you with your Dropbox issue today. Here is a summary of the resolution.
Issue identified : Accidentally deleted dropbox folder
Solution Implemented : Called the customer / Remotely accessed the computer (Customer upgraded) / Checked the dropbox account that she is using / Customer is using a wrong account that's why the deleted folder doesnt show on the link / Assisted the customer to sign in to the correct Dropbox account / Restore the deleted files / Explained to the customer that her devices that are using dropbox are synced with one another / Customer understood how dropbox works / Issue Resolved / Answer Accepted
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .
Byron Narciso
Technician
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