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Customer

How can I connect my iPad to be able to print from my other system's printer?

Last updated
Ferdinand Aquino
Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

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Last updated
Ferdinand Aquino
Technician

Hi Michael,

Thank you for waiting!

What is the model of the printer where you need to connect the iPad with?

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Customer

I'm here.  Who will help me?

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Ferdinand Aquino
Technician

Hi Michael,

Thank you for waiting!

What is the model of the printer where you need to connect the iPad with?

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Customer

Epson WorkForce WF-3620

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Ferdinand Aquino
Technician

Are both Printer Wireless?

 

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Customer

Printer is "hardwired" to my desktop system.  iPad needs to access wirelessly/wifi.  Main system has a router that has worked in the past but on a different "mobile" device.  Looks to me like we need to download some app onto the iPad to get this going, eh?

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Customer

The Epson printer is supposedly wifi-compatible or such, by the way.

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Customer

Also know that the iPad is able to access the Internet via wireless/wifi.  It's just not able to executive printing.

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Customer

So we do have wifi with the iPad.

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Ferdinand Aquino
Technician

Ok, I believe I may have to call you,

Can you give me few minutes and I will call your number.

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Customer

Yes, that's what I've been thinking.  Best to call 928.634.7335.

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Customer

Hello, Ferdinand?

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Customer

Earth to Ferdinand.  Do I need to call Erica M. ?

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Customer

Earth to Ferdinand.  Do I need to call Erica M.?

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Ferdinand Aquino
Technician

Yes Michael, Please Give me Few minutes and I will dial your number,

I would say give me at least 15 mins.

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Customer

Standing by.  Phone line is now clear.

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Customer

Forgive my impatience, but I paid extrat for "Urgent."  Do I need to escalate the service and accompanying up-charge to phone support?

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Ferdinand Aquino
Technician
Ferdinand Aquino
Technician

I've very much enjoyed helping you with your tech question. If you are satisfied with my assistance, please click the Accept Answer button below and follow the instructions on the next screen.

By accepting my answer, I'll get paid for helping you. Rest assured you have up to 30 days to communicate with me after you accept my answer in the event you have any follow-up questions on this issue or the problem resurfaces for some reason.

Thanks for allowing us to help you!

Posted
Ferdinand Aquino
Technician

Dear Michael, It was a pleasure helping you with your <HP> issue today. Here is a summary of the resolution.
Issue identified : Assistance on printing from ipad to HP printer
Solution Implemented : 

Call customer 

Connected the printer to the Wireless network.

Setting Wireless > Wireless set up wizard

iPad is now detected by the ipad for printing.

Test print OK

If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (support@experthelp.com) OR call us at 866-288-6742

 

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