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Customer

can not open adobe digital 3.0

Last updated
Elixir Cada
Technician

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Elixir Cada
Technician

Hi Pat,

Are you getting an error message when you try to open the program?

Please send me a reply when you are ready by entering your message in the box at the top then hit the send response button to send.

 

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Customer

no

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Customer

just says loading but it doesn't load

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Elixir Cada
Technician

When was the last time you were able to open/run the program? 

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Customer

about one week ago

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Elixir Cada
Technician

Did you installed any programs on the machine before this problem happened? 

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Customer

no

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Elixir Cada
Technician

May I know what version of windows are you using and what browser.

 

Posted
Customer

vista  used program 10 days ago

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Elixir Cada
Technician

are you using internet explorer browser in chatting with me?

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Customer

aol

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Elixir Cada
Technician

ok.. let me connect to your computer and let me see what  i can do there. Please click the link below and run the file. Click yes or join for me to connect to your computer. 

https://www.fastsupport.com/338980597

 

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Elixir Cada
Technician

Are you still there Pat? I am trying to call you but the phone is unavailable. Do you have a different phone number that I can call? 

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Customer

718 9480387 is available

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Elixir Cada
Technician

I've very much enjoyed helping you with your tech question. If you are satisfied with my assistance, please click the Accept Answer button below and follow the instructions on the next screen.

By accepting my answer, I'll get paid for helping you. Rest assured you have up to 30 days to communicate with me after you accept my answer in the event you have any follow-up questions on this issue or the problem resurfaces for some reason.

Thanks for allowing us to help you!

Posted
Elixir Cada
Technician

Dear Pat, It was a pleasure helping you with your Tech/adobe issue today. Here is a summary of the resolution.
Issue identified : adobe program froze and its not opening
Solution Implemented : called cx and accessed her computer. Found out that program is running on woindows xp compatibility mode. Change the comaptibility mode to windows cista and assigned the program to run as administrator. Program is now working and opening. problem solved. 
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (support@experthelp.com) OR call us at 866-288-6742

Posted

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