My wife's phone was being backup on wifi when it when dead. She tried to recharge it, but it would not take a charge persuming the battery was...

Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Issue identified :  Activation lock 
Solution Implemented :  call customer| forgot apple ID|  customer said her wife doesnt know her apple ID | phone is under Jack's name| tried his apple ID and pw| same problom| tried her wife's pw| same problem| inform customer that the last option is to have the account checked by the apple genius team and see if it willbe recovered or verified| setup call back | provide case | set expectation that if the account will not be recovered| new phone is needed |accepted answer 
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****