I purchased a new Kindle Fire 8 HE with more memory but when I downloaded my games my progress was gone. Certain information was there but it was...

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Hi Dianna,

Thanks for waiting. Im here to help. It is normal that when you downloaded your games it will start on level 1. You need to check the game if it has a login or sync option so that it will sync the level that you have on the old device that you are using.

Can you please provide me with the names of the games that you are playing on your Kindle?

Thanks for the information. May I know if the games are connected with your Facebook account?

On Candy Crush you go into Settings and there should be an option to sync or connect your account to Facebook. 

Settings on Candy Crush

You also need to do the same steps. Open the games and go to their settings and there will be an option to connect it to Facebook or login to your game account. 

There should be a button to connect to Facebook

Close the Candy crush game and open it again to check if it will restore the levels. 

Yes on the new Kindle. 

Dear Dianna, It was a pleasure helping you with your Amazon issue today. Here is a summary of the resolution.

Issue identified : Restore levels of the games 

Solution Implemented : Called the customer / Assisted the customer to connect her game to Facebook / Advised to sign in to her Facebook account / Customer successfully restore the levels / Issue Resolved / Answer Accepted

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