My hp deskjet 2620 printer is printing in the guides etc in german rather then english. I have tried EWS & it came up with 0.0.0.0 as the URL....

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Customer

My hp deskjet 2620 printer is printing in the guides etc in german rather then english. I have tried EWS & it came up with 0.0.0.0 as the URL. I'm looking to print the Wi-Fi direct guide which I understand is required to continue the process in setting up the wireless contact between my samsung tablet and the printer.

Last updated
Ferdinand Aquino
Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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Last updated
Ferdinand Aquino
Technician

Hi JJeans,

Thank you for waiting!

Do you know what is your Wifi Name and Wifi Password?

Posted
Customer

Unless they're the same as my talktalk wireless network name & password, which I'm pretty sure they aren't, then no, I haven't got that far yet.

Posted
Ferdinand Aquino
Technician

Do you have a computer that connects to the Wifi or your router?

Posted
Customer

No, just the samsung tablet

Posted
Ferdinand Aquino
Technician

Ok I found about the Talktalk.

YES the Talktalk is your Wireless router

Do you know the talktalk Wifi name and its password?

Posted
Customer

I know the talktalk wireless network name and password

Posted
Ferdinand Aquino
Technician

Can you try bringing the printer screen to the Home screen and tell me what the options are showing?

you can press the arrows up and down on the printer to see other options.

Posted
Ferdinand Aquino
Technician

Posted
Ferdinand Aquino
Technician

Dear J Jeans, It was a pleasure helping you with your HP issue today. Here is a summary of the resolution.
Issue identified :

Assistance in connecting the Tablet and printer back together

Solution Implemented :

Call customer and advised to press and hold the Wifi icon on the printer which enable the WPS pairing mode

Pressed the WPS on the router and that connected the printer to the router

Test print from the samsung Tablet - OK

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
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