Something is draining my wife's 2015 outback's battery. Car Just purchased from prominent retail dealer. Subaru dealership has changed the rear...

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Customer

Something is draining my wife's 2015 outback's battery. Car Just purchased from prominent retail dealer. Subaru dealership has changed the rear hatch switch as a fix to the problem and tested all fuses one at a time with no problems found. The "drain" continues. We have not had to use jumper cables yet but starting the car is very sluggish. My wife has lost confidence in the vehicle ans is afraid to drive it. Please advise!

Last updated
Relly De Jesus
Subaru Mechanic

Hello and welcome to ExpertHelp.com! My name is Relly De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with SUBARU nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Relly De Jesus
Subaru Mechanic

Hello Tom

How are you doing? May I ask if you have a purchase record of the battery? I'll be standing by for your response. Have a great day!

Thank you

Relly

Posted
Customer

The battery has been checked by a professional and it is functioning as designed!

Posted
Relly De Jesus
Subaru Mechanic

Good to hear back from you Tom. I believe it is but here's the thing. During diagnostic, it may appear on the battery checker that the battery is in good condition. In my experience, it's always been that but I tend to use a different battery just to know the fault. It turns out that the new battery will not discharge. I suggest that try swapping the battery with a used working one. I'll be standing by. Thank you

Posted
Relly De Jesus
Subaru Mechanic

After then, we can think of other possibilities. Please let me know of the result. Thank you 

Posted
Customer

It will be tomorrow before I can acquire a new battery. My time zone is Eastern Standard time.  I was in anither city today so I did not receive your response until I arrived back home around 6:30 pm today.

Posted
Relly De Jesus
Subaru Mechanic

No worries with that Tom. A good working used battery will do, hope you can borrow from someone to cut you the cost. It's just for us to know if the battery is at fault at the moment before we jump into other conclusions. Thank you and goodluck. I'll be standing by for the result. 

Relly

Posted
Relly De Jesus
Subaru Mechanic

Hello Tom

How are you doing? Hope everything is good. Please let me know of the progress. Have a great day!

Relly

Posted
Relly De Jesus
Subaru Mechanic

Hi Tom

How are you doing? This is a follow up regarding my assistance. Is there anything else I can add or help you with? Hope you find it helpful and please keep me posted on the progress. I'll be waiting for your response.

Thank you

Relly

Posted
Customer

Thanks for your help.  We are now done!

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Relly De Jesus
Subaru Mechanic

Dear Tom, It was a pleasure helping you with your Subaru issue today. Here is a summary of the resolution.

Issue identified : Battery drain issue
Solution Implemented : Adviced cx to swap battery to know if it's taking and holding charge
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted

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