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Can you help to turn on I Pad?
Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!
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Hi Jana,
Thank you for waiting!
Can you tell us what is going on with your ipad?
Is it asking for any information?
it is not asing for any information
Can you tell me what's going on?
Is it on black screen Not working?
Stuck on Apple Logo?
It is showing a pictuer but not responding?
black screen not working
it is on black screen
Ok, First thing
Plug it in to the Wall power using the charger,
Let me know if something happen when you plug it in.
Screen light up? shows charging Screen?
it is plugged in. black screen continues.
ok, Lets keep it pluggeed in for at least 10 mins and I will call your phone number
Plase do not close this page.
it had been plugged in since 10 a.m. this morning. I look forward to your call.
Dear Jana, It was a pleasure helping you with your iPad issue today. Here is a summary of the resolution.
Issue identified :
iPad will not turn on
Solution Implemented :
Call customer and tried holding down the power button - Nothing Happen
tried holding down HOME and power - Same problem
Tried holding down the HOME and SIRI made sound and speaking but the screen is just dark.
Advised customer of a Hardware LCD problem since the ipad is making sound but the Screen is not working.
Advised of Taking it to an Apple Store to get an estimate of the LCD repair also to ask if a new iPad is more ideal option.
also Advised of possible Data restore from back up using her apple Id
Answer Accepted
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