how do I get help from a human being without having to sign a service contract for $_____ a month? I cannot find a human being to answer my Yahoo...

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Customer

how do I get help from a human being without having to sign a service contract for $_____ a month? I cannot find a human being to answer my Yahoo laptop problem.

Last updated
Ramy De Jesus
Technician

Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Yahoo nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ramy De Jesus
Technician

Hi Annette! Thank you for choosing ExpertHelp.com. May I know what is the issue with your Yahoo account. Can you provide me detail information about the issue. When your ready, please type your responses on this page and then click on the Blue Send Response button to post your response. I will be standing by for your response.

Posted
Customer

I just moved to this new apartment. New address: 134 Columbus Avenue, Tuckahoe, NY 10707.

Verizon connected me to local lines yesterday.

When I opened my yahoo mail this morning, I only found old emails.  They were for late November and early December.There are none showing for  more recent communication.  My cell phone reception of email is fine, but not on this new house line. (cell phone ***-***-**** )

How can I update my yahoo email reception and make my home email account functional again?

Posted
Ramy De Jesus
Technician

I see.  I believe I can help you with this issue. I can walk you through all the steps to solve your problem or we offer Remote Support Upgrade option for $20 where I will perform all the steps for you. It will make the entire process easier and faster. If you would like to proceed with Remote Support, please let me know. Otherwise, I will proceed posing the troubleshooting steps on this chat page.

Posted
Customer

Please use the chat page.

Posted
Ramy De Jesus
Technician

 

Are you using a computer? If yes, can you open your email and then advise me once your on your email now.

Posted
Customer

Ramy, I am on using my email system right now as I communicate with you.

Posted
Ramy De Jesus
Technician

Can you try to change the settings of the date to descending order of the date. Please try the steps provided below.

  1. Select Options from the Yahoo! Mail navigation bar.
  2. Follow the General Preferences link.
  3. Make sure Message Ordering is set to Descending by date.
  4. Save the changes.

Advise me if you can see the latest email.

Posted
Customer

Ramy, I disconnected us when I was looking for the proceedure you advised me to follow.

Posted
Ramy De Jesus
Technician

Have you tried the steps? If not here are the steps again.

  1. Select Options from the Yahoo! Mail navigation bar.
  2. Follow the General Preferences link.
  3. Make sure Message Ordering is set to Descending by date.
  4. Save the changes.

Advise me if this helps.

Posted
Customer

I am computer illiterate.  I can't find the site you suggested I go to. So I went to the Mozilla program image on my hard drive.

Where should I look?

Posted
Ramy De Jesus
Technician

Can I call you? 

Posted
Customer

Yes,

***-***-****

Posted
Ramy De Jesus
Technician

Okay calling you now.

Posted
Ramy De Jesus
Technician

Dear Annette, It was a pleasure helping you with your Yahoo issue today. Here is a summary of the resolution.

Issue identified : can't see latest email
Solution Implemented : Live chat. Call customer. Remote established. Change settings if the email. Update browser. Customer can see the new email now. Issue resolved. Case closed. Call/remote ended.
If issue resurfaces : Advised to contact us at s**t@experthelp.com or call us on our support number ***-***-**** )

Posted
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