When the refill rinse Aid comes On the washer will not start and aN error h01 comes on.On a previous occasion an error h02 came on. Your tech...

How It Works

Get an answer in three easy steps. Here's how it works...

Ask Your Question

1. Ask Your Question

Enter your tech question at the top of this page and click Get An Answer.

Pick Your Priority

2. Pick Your Priority

Tell us how quickly you want your tech question answered.

Get An Answer

3. Get An Answer

Connect with your technician via online chat or telephone call.

Answer

Customer

When the refill rinse Aid comes On the washer will not start and aN error h01 comes on.On a previous occasion an error h02 came on. Your tech talked me through a hard start and it worked.b

Last updated
Ramy De Jesus
Technician

Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Tech nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ramy De Jesus
Technician

Hi John! Thank you for choosing ExpertHelp.com. May I know the brand and model of your washer. And when did this problem started. When your ready, please type your responses on this page and then click on the Blue Send Response button to post your response. I will be standing by for your response.

Posted
Customer

Silence plus 50 D a model SHE3ARF5UC/22. FD9706.Yesterday.

Posted
Ramy De Jesus
Technician

Thank you for your response. Can you try to unplug it for about 5 minutes from the power source and then plug it back again and see what will be the result. I will be standing by.

Posted
Customer

No can't get installed washer out of the unit.

Posted
Ramy De Jesus
Technician

I see. Also try to hold down the delay start button for about 5 seconds this could also clear the error code. Hope this helps.

Posted
Customer

That did the trick. It appears to be working. Thank you. John.

 

Posted
Ramy De Jesus
Technician

Please do not forget to click on the Green Accept Answer button for me to receive a credit for assisting you. Thank you for allowing us to help you.

Posted
Customer

That appears to be working. Thank you, John.

Posted
Ramy De Jesus
Technician

Please don't forget to click on the Green Accept answer button. Thank yo for allowing us to help you.

Posted
Ramy De Jesus
Technician

Dear John, It was a pleasure helping you with your Washer issue today. Here is a summary of the resolution.

Issue identified : Error code H01
Solution Implemented : Live chat. Provide the steps on how to clear the code on the chat page. The steps work. Issue resolved. Case closed. Chat ended. Customer provided a tip.
If issue resurfaces : Advised to contact us at s**t@experthelp.com or call us on our support number ***-***-**** )

Posted

quoteTestimonialsquote

About ExpertHelp

ExpertHelp is changing the way you connect with service professionals.

Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.

ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!

More Tech Questions...

Ask Your Tech Question & Get An Answer Now!