I am trying to use my wifes laptop but i don't know her admin password. She has passed two years ago .

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I am trying to use my wifes laptop but i don't know her admin password. She has passed two years ago .

Last updated
Ramy De Jesus

Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

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Last updated
Ramy De Jesus

Hi Jim! Thank you for choosing ExpertHelp.com. May I know the brand and model of the laptop? Is it when you power it on it ask for the admin password? When your ready, please type your responses on this page and then click on the Blue Send Response button to post your response. I will be standing by for your response.

Ramy De Jesus

Dear Jim, It was a pleasure helping you with your HP issue today. Here is a summary of the resolution.

Issue identified : Computer admin password issue.
Solution Implemented : Live chat. Call customer. Remote established. Check the computer settings. Check and there is no admin password needed just need to click on ok and leave the password blank. Customer appreciate our assistance. Customer accept the answer. Call/remote ended. Customer provided a tip.
If issue resurfaces : Advised to contact us at s**t@experthelp.com or call us on our support number ***-***-**** )



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