Trying to access a Dropbox file sent by a colleague. Can't open. Keep being asked to verify my account by clicking on anE mail sent to me for that...

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Trying to access a Dropbox file sent by a colleague. Can't open. Keep being asked to verify my account by clicking on anE mail sent to me for that purpose. Sadly the E mail in question has not been sent to me by the Dropbox Team. I have no way to verify my account r** Can you help me? Thx

Last updated
Rofel Lantican

Hello and welcome to! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you is an independent professional support company. We are not associated with Dropbox nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Rofel Lantican

Hi Rob,

Thanks for waiting. Im here to help. May I know what device are you using to access the dropbox file that was sent by your colleague? Is it a computer or a mobile device?

Rofel Lantican

 Dear Rob , It was a pleasure helping you with your Dropbox issue today. Here is a summary of the resolution.

Issue identified : Unable to access  dropbox  shared files 

Solution Implemented : Called the customer / Remotely accessed the computer / Assisted the customer to verify his account by signing it dropbox / Opened the link that was shared to him / Added the folder to his Dropbox account / Customer can now access the files / Issue Resolved / Answer Accepted

If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s** OR call us at ***-***-**** .



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