Dear Rob , It was a pleasure helping you with your Dropbox issue today. Here is a summary of the resolution.
Issue identified : Unable to access dropbox shared files
Solution Implemented : Called the customer / Remotely accessed the computer / Assisted the customer to verify his account by signing it dropbox / Opened the link that was shared to him / Added the folder to his Dropbox account / Customer can now access the files / Issue Resolved / Answer Accepted
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