Dear Rob , It was a pleasure helping you with your Dropbox issue today. Here is a summary of the resolution.
Issue identified : Unable to access dropbox shared files
Solution Implemented : Called the customer / Remotely accessed the computer / Assisted the customer to verify his account by signing it dropbox / Opened the link that was shared to him / Added the folder to his Dropbox account / Customer can now access the files / Issue Resolved / Answer Accepted
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (email@example.com) OR call us at ***-***-**** .