My Photosmart C4200 All In one . it prints but will not print from, Work, Excel, labelmaker.

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hi Meyer,

Were you able to do copy from the printer to test if the printer can print and produce a copy. 

You can send me a reply by entering your message in the box at the top then hit the send response button to send.

I see. Are you using windows computer or a MAC? 

Alright Great!

I can walk you through all the steps to solve your problem. However, we offer a remote and phone support option for $40 where I will perform all the steps for you. It will make the entire process easier and faster. However, if you decide to not choose our remote/phone support option, I will walk you through the solution step-by-step

Would you like me to take control of your device and perform the steps for you?

Yes. The phone and remote support is additional services from the one that you paid earlier. 

Dear Meyer, It was a pleasure helping you with your Tech-HP issue today. Here is a summary of the resolution.
Issue identified : printer is printing blank documents
Solution Implemented : called cx and accessed his computer. we tried to reset the printer by unplugging it from the wall outlet and pressing the power button for 20 secs. No go. We tried creating a new document and tried to print it. no go. We tried edjusting the quality of the print. no go. we tried cleaning and aligning the cartridges. no go. Lastly, we uninstall and reinstall the software and drivers of the printer and that fixed the problem. cx tested and printed out one of his excel document and it printed out fine. problem solved. 
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****