Is there any way to recover all files in a shared folder (of which I am not the administrator, just an editor) that were deleted at a specific time? For illustration, how would one recover just the files that were deleted 4 hours ago?
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Is there any way to recover all files in a shared folder (of which I am not the administrator, just an editor) that were deleted at a specific time? For illustration, how would one recover just the files that were deleted 4 hours ago?
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Hi Lemon,
Thanks for waiting. Im here to help. Can you please verify if you are referring to a shared folder on dropbox?
Yes, I can confirm that I'm refering to a shared folder on Dropbox.
Thanks for your response. How do you access dropbox? Do you use a computer or a mobile device?
Deleted files are recoverable for 30 days
I'm accessing dropbox on a computer.
I know that deleted files are recoverable, but, amongst my deleted files, I only wish to recover those deleted at a certain time. Shifting through the 'trash bin' for just those files is taking ages. Can I search for and recover just the files deleted, say, 4hrs ago?
Dear Lemon, It was a pleasure helping you with your Dropbox issue today. Here is a summary of the resolution.
Issue identified : Wants to recover deleted files
Solution Implemented : Called the customer / Advised customer to go dropbox website and access the Deleted Folder / Advised to sort/arrange the files from using the recent date when they are deleted / Customer found the files that he needs to recover / Explained to the customer that Deleted files are recoverable for 30 days / Customer understand / No other issues raised / Issue Resolved / Answer Accepted
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .
Byron Narciso
Technician
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