Is there any way to recover all files in a shared folder (of which I am not the administrator, just an editor) that were deleted at a specific...

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Customer

Is there any way to recover all files in a shared folder (of which I am not the administrator, just an editor) that were deleted at a specific time? For illustration, how would one recover just the files that were deleted 4 hours ago?

Last updated
Rofel Lantican
Technician

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Rofel Lantican
Technician

 Hi Lemon,

Thanks for waiting. Im here to help. Can you please verify if you are referring to a shared folder on dropbox?

Posted
Customer

Yes, I can confirm that I'm refering to a shared folder on Dropbox.

Posted
Rofel Lantican
Technician

Thanks for your response. How do you access dropbox? Do you use a computer or a mobile device?

Deleted files  are recoverable for 30 days

Posted
Customer

I'm accessing dropbox on a computer.

I know that deleted files are recoverable, but, amongst my deleted files, I only wish to recover those deleted at a certain time. Shifting through the 'trash bin' for just those files is taking ages. Can I search for and recover just the files deleted, say, 4hrs ago?

Posted
Rofel Lantican
Technician

Dear Lemon, It was a pleasure helping you with your Dropbox issue today. Here is a summary of the resolution.


Issue identified : Wants to recover deleted files


Solution Implemented : Called the customer / Advised customer to go dropbox website and access the Deleted Folder / Advised to sort/arrange the files from using the recent date when they are deleted / Customer found the files that he needs to recover / Explained to the customer that Deleted files  are recoverable for 30 days / Customer understand / No other issues raised  / Issue Resolved / Answer Accepted


If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .

Posted

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