I have a C315 printer. It has stopped printing in color. It has a new color cartridge. Photos print with a slight yellowish cast but not full color.

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Hi Nancy,

It is recommended to perform a printhead cleaning and printer calibration after replacing the ink cartridges. Perform atleast 3-4 printhead cleaning to achieve good result. See procedure below.

Let me know if this helps. 

Try resetting the printer to factory default state. See procedure below.

Do a test print again after the restore. 

Are you trying to print a picture image or a regular document? 

Is it ok if we do a screen sharing on your computer so that I can double check the settings? 

Are you using windows OS or MAC? 

Alright. Do you have a good callback number that I can call if incase we got disconnected?

I will call you right now. Please pickup the phone once it rings. 

Dear Nancy, It was a pleasure helping you with your Kodak issue today. Here is a summary of the resolution.
Issue identified : cx getting black and white only when printing colored images
Solution Implemented : called cx and accessed her computer. tried adjusting the settings to best quality. no go. tried performing printhead cleaning and calibration. no go. tried resetting the printer to factory default. no go. tried cleaning the printhead manually using a qtip and alchohol. no go. told cx that the problem is the printhead that needs to be replaced. provided cx kodak phone number  ***-***-**** / ***-***-****  to order the printhead. told cx also that if the printhead is not available anymore since its a 7yr old printer, then she need to buy a new printer. cx understood. answer accepted. 
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****