how do I get my printer back on wifi

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Customer

how do I get my printer back on wifi

Last updated
Elixir Cada
Kodak Expert

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Kodak nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Elixir Cada
Kodak Expert

Hi Gary,

May I know the exact model of the Kodak printer?

You can send me a reply by entering your message in the box at the top then hit the send response button to send.

Posted
Elixir Cada
Kodak Expert

Are you there Gary?

May I know the exact model of the Kodak printer?

You can send me a reply by entering your message in the box at the top then hit the send response button to send.

 
Posted
Customer

it is a kodak 6.1 office hero

Posted
Elixir Cada
Kodak Expert

Is the printer connected to your computer via wired connection?

Posted
Customer

no

Posted
Elixir Cada
Kodak Expert

Is this a brand new printer? 

Posted
Customer

no around 4 years old it was working but lost wifi hook up

Posted
Elixir Cada
Kodak Expert

ok. I will call you on your phone. Please do not close this chat page. 

Posted
Elixir Cada
Kodak Expert

Dear Gary, It was a pleasure helping you with your Kodak issue today. Here is a summary of the resolution.
Issue identified : cx want to connect the printer to wifi network
Solution Implemented : called cx and assisted him on how to connect the printer to wireless network by going to the control panel of the printer. problem solved.
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

 

Posted

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