Gidday. A simple query I hope, to do with sound system in Disco 4. There is a USB port under the lid of the central binnacle in the front...

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Customer

Gidday. A simple query I hope, to do with sound system in Disco 4. There is a USB port under the lid of the central binnacle in the front seating. When I insert standard USBs with MP3 music files it apparently cannot read these as the screen response shows "connecting", but reverts to "insert USB". The manual says something about needing to set system to recognise MP3 files, but no details on this. Any thoughts? Many thanks. ChrisR

Last updated
Ramy De Jesus
Land Rover Mech

Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Land Rover nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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Last updated
Ramy De Jesus
Land Rover Mech

HI Cris! Thank you for choosing ExpertHelp.com. May I know when did the problem started? Is this happening to all of the USB? Try to use different usb and advise me what will be the result. When your ready, please type your responses on this page and then click on the Blue Send Response button to post your response. I will be standing by for your response.

Posted
Ramy De Jesus
Land Rover Mech

Are you still there Chris? Try to format the thumb drive first and then once it is done then save some music to the thumb drive then try to connect it again see if this will work. When your ready, please type your responses on this page and then click on the Blue Send Response button to post your response. I will be standing by for your response.

Posted
Customer

Ramy, I think my earlier response may not have gone out, so thanks for the quick response.  I summary the Quick Format option made the Memory Stick readable, though I have never had to do this before for any other music appliance.  Haven't checked yet if files in subdirectory album names will be readable.  MP3's are good but M4a files don't read.

All the best and many thanks.

Regards

ChrisR

Posted
Ramy De Jesus
Land Rover Mech

Thank you for your response. May I know the model of your stereo head unit on your vehicle and when was the last time the MP4 works on this head unit?

Posted
Customer

Ramy, sorry but I cannot see any designation on the stereo unit to identify it.  I have never tried to play M4a files on CDs and this is the first time I have got the Memory stick to operate.  I am happy enough using MP3s now.

Regards

ChrisR

Posted
Ramy De Jesus
Land Rover Mech

I see. Just in case you want to play MP4 make sure the file format is .AVI. Is there anything else I can assist you with?

Posted
Ramy De Jesus
Land Rover Mech

Please do not forget to click on the Green Accept Answer button for me to receive a credit for assisting you. Thank you for allowing us to help you.

Posted
Customer

Yep, I will do the acceptance response.

Although the solution seemed to be good and quick initially, it has now reverted to unsolved.  The unit will no longer connect to the USB, just as previously.  The USB stick is fine with all other readers and I have even scrapped all previous files on it and Quick Formatted it to put files on again, but no deal.  The first time, when it did work, it was a brand new USB stick, but can't keep feeding it with new USB's with no caability to add later files and still be functional.

So will stick with CDs and thanks for your thoughts.

Regards

ChrisR

Posted
Ramy De Jesus
Land Rover Mech

Thank you for your response. You can try to format the usb and then make sure it is in FAT format and then when you like to play MP4 make sure it is in .avi format. Use a divX converter when you try to convert files so that it will be playable on your head unit. And also check if there is any firmware update to you dealer. Please do not forget to click on the Green Accept Answer button for me to get credit. Thank you for allowing us to help you.

Posted
Ramy De Jesus
Land Rover Mech

Dear Chris, It was a pleasure helping you with your Land Rover issue today. Here is a summary of the resolution.

Issue identified : MP4 not working
Solution Implemented : Live chat. Provide possible solution to fix the issue and provided it on the chat page. Customer appreciate our assistance. Customer accept the answer. Chat ended. Customer provided a tip.
If issue resurfaces : Advised to contact us at s**t@experthelp.com or call us on our support number ***-***-**** )

Posted
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