My TV is not working. It just cut off and just shows snow.

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My TV is not working. It just cut off and just shows snow.

Last updated
Rofel Lantican
Verizon Tech

Hello and welcome to! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you is an independent professional support company. We are not associated with Verizon nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Rofel Lantican
Verizon Tech

Hi Robert,

Thanks for waiting. Im here to help. Let me call you please dont close this chat window.

Rofel Lantican
Verizon Tech

Dear Robert , It was a pleasure helping you with your Verizon issue today. Here is a summary of the resolution.

Issue identified : No Picture / Snow Screen

Solution Implemented : Called the customer / Advised customer to use the TV remote to change the input / We change the input to AV2 and the picture is now showing / Issue Resolved / Answer Accepted

If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s** OR call us at ***-***-**** .



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