My phone line is dead. There is no dial tone and none of the buttons light up. this is an old line phone.

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Verizon nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hi Paul,

Thanks for waiting. Im here to help. Can you please provide the exact model of your phone?

All of them are not working?

Thanks for your response. Are they regular phones or DECT phones that are connected to a power source?

Thanks for your response. It seems that it is a problem with the telephone line and you need an onsite tech to check the line and fix it. Do you have cellphone that you can use?

I understand. Let me help you to get intouch with Verizon so they can send you an onsite tech.

Paul,

In order to proceed can you please provide the complete name and service address on the Verizon account?

The representative told me that she ran a test and you should have a dial tone on your phone. Can you please check and let me know if you will hear a dial tone or the line is still dead?

Try unplugging the phone and plug it back after few seconds and let me know if you will hear a dial tone. 

They will have to send a technician who would check the lines physically. In case the technician finds any issue with the equipment provided by Verizon, there will be no charge. If there is any trouble found with the equipment not provided by Verizon then there will be a possible charge for the repair and it will be informed by the technician. Is this okay with you?

In order to schedule the technician, they need a few details from you:

 Type of premise and any access codes

• Any pets
• Complete service address
• Two best can be reached numbers
• Email address, to send the technician details

Thanks. Paul can you please verify if this will work for you?

09/30/2018 08:00 AM - 12:00 PM?

It is set. Please write this down.

Here is the ticket number: PACW02N7FP

On the day of your appointment, you will begin receiving text message or email updates of the technician's arrival.

The technician will call from a number with an 855 prefix to let you know while they are on their way. You can check the status of this ticket at verizon.com/repair.

Anything else I can assist you with?

Dear Paul, It was a pleasure helping you with your Verizon issue today. Here is a summary of the resolution.

Issue identified : No dial tone

Solution Implemented : Advised to unplug the phone from the wall - no go / No dial tone on all phone (regular phones) / Advised that it is a problem with his line / Assisted the customer to schedule a tech visit from Verizon / Contacts Verizon rep on their chat page / Successfully setup an appointment for the customer  / No other issues raised / Issue Resolved / Answer Accepted

If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**[email protected]) OR call us at ***-***-**** .