my new verizon phone number is(747) 2046329. iwas recharging the phone because it went dead... the charging was good, but the line was still dead....

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my new verizon phone number is ***-***-**** . iwas recharging the phone because it went dead... the charging was good, but the line was still dead. my old phone line was ***-***-**** . idid not have my wifes pin number since she passed away two years. ihad wellsfargo stop auto pay, maybe they also stopped my payment on my new line. please verify if it is the phone or am ino longer active for this line..thank u

Last updated
Elixir Cada
Verizon Tech

Hello and welcome to! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you is an independent professional support company. We do not have any affiliation with **VERIZON** nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started!

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Last updated
Elixir Cada
Verizon Tech

Hi Charles,

May I know what number are you having problems with? is it the  ***-***-**** or the   ***-***-**** ?

You can send me a reply by entering your message in the box at the top then hit the send response button to send.

Elixir Cada
Verizon Tech

Dear Charles, It was a pleasure helping you with your Verizon issue today. Here is a summary of the resolution.
Issue identified : phone is dead after charging it 
Solution Implemented : called cx and cx cant locate the power button of the phone. we checked the model of the phone and found out it is a kyocera mobile flip phone. told cx that the power button is at the top key of number 3 key. cx held down the power button of the phone for 2-3 secs and the phone turned on. phone is now working. cx has no further questions. problem solved. 
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s** OR call us at ***-***-****



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