My Uniden xdect phone is not operating following a thunderstorm. the message counter illumination is off. I checked the power point and it is...

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Uniden nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hi Clive,

Thanks for waiting. Im here to help. Can you please provide the exact model of your Uniden phone?

Thanks for the information. Can you please try to connect the base station to a different wall outlet and check if it will work?

Thanks for your response. Can I call you on the number that you provided?

Im calling now. Please dont close this chat window. 

No one is answering the call. Can you verify if this is correct?

No one is answering the call. Can you verify if this is correct ***-***-**** ?

Can you verify if this is correct ***-***-**** ?

Is that the phone that has an issue? It is ringing here on my end.

Thanks for your response. If Teltra tested the line and said it was okay then it is the phone that has an issue. To reset the phone device you just simply unplug it from the walloutlet. If that doesnt work then you will either bring the phone to a service center or replace it with a new one. 

May I know how old is your Uniden phone?

Thanks for the information. It is ourside the warranty period. If you want to send it or bring it to a repair center you can provide me where you are on AU so I can give you the list of the service center near your area.

Dear Clive, It was a pleasure helping you with your Uniden issue today. Here is a summary of the resolution.

Issue identified : Not Operating after a thunderstorm

Solution Implemented : Advised the customer to reboot the base station by unplugging and plugging it back to the wall outlet / The base station is dead and didnt show any lights on it / Explained to the customer that the unit is faulty / Customer understand / Customer will purchase a new phone / Answer Accepted

If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .