I have a 5-6 year old Vaio 17” laptop. That seems to be frozen/stuck on the opening window and unable to progress to the start window. It will not...

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Hi David,

Thank you for waiting!

May I ask for the Exact Model of the Laptop?

Does it have a removeabe battery?

Hi David,

Thank you for waiting!

May I ask you to try removing the Power Cord / Battery

Turn the computer off

Unplug the power cord and remove the battery.

Keep it like that for 5 mins and put everything back in and turn it back on.

let me knw how it goes.

Also do you know if the computer is Running WIndows 7 /8 10 before the probelm occured?

Hi David,

Do you know what is the operating system of the computer?

Windows 7 . 8 or 10?