Hello. I’m having trouble downloading a small movie from my iPhone into my dropbox. It will download the entire video but then say there’s an...

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Customer

Hello. I’m having trouble downloading a small movie from my iPhone into my dropbox. It will download the entire video but then say there’s an error. I’ve done it seven times. Can you help. Thank you

Last updated
Ferdinand Aquino
Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Technician

Hi Paul

Thank you for waiting. Are you using a Windows or a Mac computer?

Thanks,

Ferdinand

Posted
Customer

Hello...IPhone 7

Posted
Ferdinand Aquino
Technician

Have you tried deleting the Drop box and installing it again from Appstore?

Posted
Customer

The problem is a video that I shot on my iPhone.. I using My iMac now to get to you.. You can call me on my landline 1-7i8-468-4667.

 

Posted
Customer

I will right now..

Posted
Ferdinand Aquino
Technician

ok I'll call you now.

Posted
Ferdinand Aquino
Technician

Expert notes:

Customer reached thru phone

Posted
Ferdinand Aquino
Technician

Expert Notes:

Still working with the customer about the dropbox issue

Posted
Ferdinand Aquino
Technician

Dear Paul, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified :

Cannot upload a video from iphone to dropbox
Solution Implemented :

Call customer / Remote access

Opened the video and press the share button.

Instead of sharing the photo clicked on the button at the bommot share option that says Save to Dropbox.

File saved

File is not showing on his ipad and Mac Dropbox

Checked both device and found that they are using a different dropbox ID

signed out and signed back in using the same dropbox ID used on the iphone

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
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