GX360 DVD recrdr needs to have basic setup modified, i.e., how to reset to out-of-box condition.

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Sony nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hi Carl,

Thank you for waiting!

Can you tell us what is wrong with your Recorder?

Here is the reset option.

Can you tell us what is wrong with your Recorder?

Dear Carl, It was a pleasure helping you with your Sony issue today. Here is a summary of the resolution.
Issue identified :

Assistance on how to reset the Device
Solution Implemented :

call customer

Tried using the remote to go in to settings

Cannot move the selection to setup >selection are not moving.

Check childlock but childlock are unlocked and not the issue.

Check other Device and still moving the settings selection is not working.

Check other device and same problem with the remote.

No settings that can prevent going in to  setup.

Advise customer of a remote problem.

Advise customer to bring it to best buy and have the remote control checked. get new remote

Answer Accepted

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****