GX360 DVD recrdr needs to have basic setup modified, i.e., how to reset to out-of-box condition.

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GX360 DVD recrdr needs to have basic setup modified, i.e., how to reset to out-of-box condition.

Last updated
Ferdinand Aquino
Sony Expert

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Last updated
Ferdinand Aquino
Sony Expert

Hi Carl,

Thank you for waiting!

Can you tell us what is wrong with your Recorder?

Here is the reset option.

Can you tell us what is wrong with your Recorder?

Posted
Ferdinand Aquino
Sony Expert

Dear Carl, It was a pleasure helping you with your Sony issue today. Here is a summary of the resolution.
Issue identified :

Assistance on how to reset the Device
Solution Implemented :

call customer

Tried using the remote to go in to settings

Cannot move the selection to setup >selection are not moving.

Check childlock but childlock are unlocked and not the issue.

Check other Device and still moving the settings selection is not working.

Check other device and same problem with the remote.

No settings that can prevent going in to  setup.

Advise customer of a remote problem.

Advise customer to bring it to best buy and have the remote control checked. get new remote

Answer Accepted

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