My internet connection is BTHub3-K5Q3 but it is not recognising this on my kindle - neither is BTWiFi=with-Fon? Why not?

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Hi John,

Thank you for waiting!

Where did you check for wifi detection?

You should be able to see available wifi thru - Settings > Wifi or wireless

Let me know if you are on those option.

Dear John, It was a pleasure helping you with your Amazon issue today. Here is a summary of the resolution.
Issue identified :

Cannot connect Kindle to Wifi

Solution Implemented :

• Call customer and assisted in turning off both Kindle and the wifi router
• Try reconnecting to the Wifi Network - Wifi is now connected and Kindle library is now showing again
• Issue resolved

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