I have an old Sony Vaio laptop VPCEL16Fg with windows 7 starter pack. Windows 10 purchased full but can’t find product key to install. On device...

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Customer

I have old Sony vaio laptonp VPCEL16Fg with windows 7 starter pack 1 windows 10 purchased full but can’t find product key to install. On device my name Mia Kendall product is registered can you help pleade

Last updated
Ferdinand Aquino
Sony Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Sony nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Ferdinand Aquino
Sony Expert

Hi Mia,

Thank you for waiting!

May I know where did you purchase your Windows 10 Full?

Posted
Ferdinand Aquino
Sony Expert

Hi Mia,

Thank you for waiting!

May I know where did you purchase your Windows 10 Full?

Also, Did you purchase the Windows 10 "Online or thru a physical store"?

Posted
Erica M.
Customer Support

4/12/19 Ticket #93383

"I purchased online through Microsoft."

Posted
Ferdinand Aquino
Sony Expert

Hi Mia,

Thank you for your response.

If you purchase it onlin from microsoft.

Check your email, The email address that you register with microsoft when purchasing.

After Purchase Microsoft will send you a confirmation email together with the product key.

Let me know if you found it or if you need more help.

Posted
Ferdinand Aquino
Sony Expert

Hi Mia,

Thank you for your response.

If you purchase it onlin from microsoft.

Check your email, The email address that you register with microsoft when purchasing.

After Purchase Microsoft will send you a confirmation email together with the product key.

Let me know if you found it or if you need more help.

Posted
Ferdinand Aquino
Sony Expert

Hi Mia,

Thank you for your response.

If you purchase it onlin from microsoft.

Check your email, The email address that you register with microsoft when purchasing.

After Purchase Microsoft will send you a confirmation email together with the product key.

Let me know if you found it or if you need more help.

Posted

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