my uniden handset gives an out of range message. no connection. I changed the battery. what is the problem

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Hi Patsy,

May i know the exact model of your Uniden phone system? You can get the model at the bottom of the base station. 

You can send me a reply by entering your message in the box at the top then hit the send response button to send.

Is that Uniden TRU9488?

I see. Can you bring the cordless phone near the base station and see if you still get the error message.

ok. the battery of the cordless phone is fully charged, right? 

alright. Lets to a quick reset on the base station. Go to the base station then unplug the power adapter of the base station from the wall outlet and leave it for 30 secs. Plug the adapter to the wall outlet and wait for the base station to reintialize and see if the cordless phone will connect now to the base. 

yes the main base station where the phone line is connected. 

ok. ill wait here. 

Seems like that the base station is dead and that is one reason why the handset is having hard time connection to the bae.  There should be a light indicators on the base station. Can you try to plugin the power adpater to a different wall socket.

alright. ill wait here

theres no power to the base station? 

this is the base station. There should be power in this base station so that the cordless phone can communicate to it. 

if you can make phone calls on the main base station then that means that the base has power.

So you can make calls on the main phone from the base station. If that would be the case then the cordless handset might be out of sync. Try to deregister the handset and re-register it again to the base station.

Here's the steps to deregister the cordless phone. 

press and hold the OFF (red button) and the # button on the handset for 5 seconds. select base unavailable and press OK. Are you sure appears. select yes and press OK. you will hear a confirmation tone. The handset will delete its own base information without trying to contact the base.

After deregistering the handset, follow this steps to re-register it.

Press the MENU soft key on the handset. Move the cursor to select by using the up down key then select REGISTER HANDSET. Press the OK soft key. On the.handset, ress and hold [#]until you hear a beep. While the handset is registering. HANDSET.REGISTERING will appear in the display.

can you place the handset to the base station and see if it will register to the base automatically. 

we will find out if the phone is defective already. did you placed it to the base station?

did you hear a notification tone when you placed the handset to the base station?

ok. can you check the  handset and see if you get a dial tone now.

do you still see out of range error on the handset? 

ok. the main phone line still works, right. Let me call you on your phone. Please provide me your contact number

are you here Patsy?

you are welcome. dont forget to click the green accept answer button. 

Dear Patsy, It was a pleasure helping you with your UNiden issue today. Here is a summary of the resolution.
Issue identified : cx having problem with the uniden cordless phone
Solution Implemented : chat/called cx and provided steps to reset/deregister/re-register the handset to the base station (steps below). no go. handset wont communicate to the base station and some of the keys are not responding. told cx that the handset is defective and needs to be replace. provided cx a compatible handset and where she can order it. cx will have to decide if she will buy a new phone system or just the handset. 
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

NOTES:

-called cx for follow up in accepting the answer

-customer decided to buy a new phone system but cant find a phone system that has 1 corded phone and 1 cordless phone

-helped cx in find a phone system that will fit her needs and we found 1 with model Uniden TRU8888 via Amazon

-cx happy with the service but cant accept my answer since she dont have internet connection at home as of the moment

-told cx to just call our phone support number and leave a message there for acceptance of the answer

-cx will gonna call our support line.