I just purchased a Panasonic phone #KXTG6522. I allowed it to charge overnight, this morning have made several calls on it successfully, but it...

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Customer

I just purchased a Panasonic phone #KXTG6522. I allowed it to charge overnight, this morning have made several calls on it successfully, but it will not ring in. What should I do?

Last updated 5/4/2019

Byron Narciso

Panasonic Expert

Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Panasonic nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated 5/1/2019

Byron Narciso

Panasonic Expert

Hello Patricia I'm happy to assist you here.

Posted 5/1/2019

Customer

I am available now.

Posted 5/1/2019

Byron Narciso

Panasonic Expert

Hi Patricia is the KXTG6522 turned on right now?

Posted 5/1/2019

Customer

Yes it is turned on.

Posted 5/1/2019

Byron Narciso

Panasonic Expert

OK and just to confirm the phone will not ring when there's an incoming call?

Posted 5/1/2019

Customer

That is correct

Posted 5/1/2019

Byron Narciso

Panasonic Expert

Alright.Do you have a mobile phone for us to test and call the cordless?

Posted 5/1/2019

Customer

I have a mobile phone.

Posted 5/1/2019

Byron Narciso

Panasonic Expert

Alright. Try calling the cordless using the mobile phone and while the KXTG6522 Press {^} or {v} button of theKXTG6522 repeatedly to select the desired volume while the handset is ringing for an incoming call. Let me know if it works

Posted 5/1/2019

Byron Narciso

Panasonic Expert

Alright. Try calling the cordless using the mobile phone .Press {^} or {v} button of the KXTG6522 repeatedly to select the desired volume while the handset is ringing for an incoming call. Let me know if it works

Posted 5/1/2019

Customer

It is not ringing in.

Posted 5/1/2019

Byron Narciso

Panasonic Expert

Alright. Is ***-***-**** the house phone number?

Posted 5/1/2019

Customer

That is the correct number

Posted 5/1/2019

Byron Narciso

Panasonic Expert

OK.Let me try to call that number.

Posted 5/1/2019

Byron Narciso

Panasonic Expert

I'm trying to call ***-***-**** now.

Posted 5/1/2019

Byron Narciso

Panasonic Expert

Can I call you on your mobile?

Posted 5/1/2019

Customer

The number is ***-***-****

Posted 5/1/2019

Byron Narciso

Panasonic Expert

Issue identified : Line in use message in phone
Solution Implemented : assist on how to adjust ringer volume| turn off silent| advise to remove battery unplug power|unplug all phone lines|accepted answer
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted 5/4/2019

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Byron Narciso
Panasonic Expert

Byron has over 15 years of Technical Support Experience with expertise on Windows, Apple devices , Android, Virus Removal, Cloud Computing, Email Configuration, Smartphones, Facebook, Instagram, Kindle, Twitter,Dropbox, Linkedin, Printer configurations and Networking. He has worked for some of the top computer manufacturers in the world and has served as a Subject Matter Expert for Level 1 and 2 technicians providing assistance in resolving advance technical issues. Byron holds a degree in Electronics and Communications Engineering with a DSCE and CCNA certification.

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I just purchased a Panasonic phone #KXTG6522. I allowed it to charge overnight, this morning have made several calls on it successfully, but it...

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