Forgot my password, how do I retrieve it or change it?

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Customer

Forgot my password, how do I retrieve it or change it?

Last updated
Elixir Cada
Amazon Device Expert

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Amazon nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Elixir Cada
Amazon Device Expert

Hi Brian,

I can help you in changing your amazon password. May I know your Amazon account?

You can send me a reply by entering your message in the box at the top then hit the send response button to send.

Posted
Customer

I have a Kindlefire, lighting was in the area and when I went to use my email, a notice came up and stated " cannot use email, contacts and calendar without registering. Please register the device to continue."

It's been 5 years since I set this up, you have my email address but dampened if I can remember the password.

Posted
Elixir Cada
Amazon Device Expert

 

May I know the email address or the Amazon account that you used on the kindle?

Posted
Customer

b**4@gmail.com

Posted
Elixir Cada
Amazon Device Expert

I checked this email address and is not registered to Amazon. Do you have other email address that you used in Amazon. the email address should be working email.

Posted
Customer

This is the email address that everyone sends messages to, have been using it since 2014

Posted
Elixir Cada
Amazon Device Expert

I understand but it is not registered as amazon account. I can help you with that. Do you have a contact mumber where i can reach you at?

Posted
Customer

1 ***-***-****

Posted
Elixir Cada
Amazon Device Expert

Ok give me one moment and i will call you in a bit

Posted
Customer

There might be another email,  d**t@shaw.ca. ,  amazon password is 23122312bh

Posted
Elixir Cada
Amazon Device Expert

do you have a different number that I can call? I cant reach the number that you provided. 

Posted
Elixir Cada
Amazon Device Expert

Dear Brian, It was a pleasure helping you with your Amazon issue today. Here is a summary of the resolution.
Issue identified : cx forgot the amazon password
Solution Implemented : called cx and checked his amazon account. found out that the email address that he used is not working anymore. We enrolled his gmail account to a new amazon account and was able to create a new one. problem solved. 
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
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