Facebook have decided that our website breaches their community standards (it doesn’t breach community standards, but it does breach their commerce...

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Customer

Facebook have decided that our website breaches their community standards (it doesn’t breach community standards, but it does breach their commerce policies which forbids the sale of body parts, such as teeth. (we supply dental products to dental laboratories. Point ten on this page https://www.facebook.com/policies/commerce) I've logged several challenges to this, but received only standard responses and no solution.

We can now no longer link to our website, people are unable to share our posts as you receive a message saying the post breaks community guidelines. The URL has also been removed from our facebook pages as they say it is not valid.

Our web pages are

https://www.facebook.com/John-Winter-Foundry-Supplies- ***-***-**** 191939/ https://www.facebook.com/JohnWinterdentalsupplies/?ref=bookmarks

Can anyone advise?

Sam Holden

Last updated
Ferdinand Aquino
Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Customer

Hello Ferdinand, I am here to chat

Posted
Customer

Hello Ferdinand, are you there?

Posted
Ferdinand Aquino
Technician

Hi Sam,

Im here,

Let me check the links for a sec. 

Posted
Customer

Hi Fernando, it looks like we do have Business Manager on our facebook, if you'd like to ring me back?

Many thanks

Sam

Posted
Ferdinand Aquino
Technician

Hi Sam,

I already made a Developer request for review.

I would suggest lets wait for at least 24 to 48 hours for update.

Can we set up a call in 48 hours?

Posted
Customer

Hi Ferdinand, apologies, I had misunderstood. Shall we schedule a call for Monday? I have nothing in my diary currently, so any time between 8.30am and 5pm UK time would be great. 

Posted
Ferdinand Aquino
Technician

Hi Sam,

Thank you for the update.

Yes We'll have it on Monday.

I'll call you on the same number

Thanks!

Posted
Customer

Thanks Ferdinand, I look forward to speaking to you. 

 

Sam

Posted
Ferdinand Aquino
Technician

Expert Notes:

Call customer

Advised that the developer report has no update Yet.

Will send another update today and will call customer in 48hrs.

Posted
Ferdinand Aquino
Technician

Hi Sam,

Thank you for waiting!

Just got an update with the Report and the block is now lifted

Let me know once you are able to test it out.

I'll wait for your response

Posted
Customer

Ferdinand, just a quick note to say thank you- our problem is fully resolved and you've been most helpful.

Posted
Ferdinand Aquino
Technician

Dear Sam, It was a pleasure helping you with your Facebook issue today. Here is a summary of the resolution.
Issue identified :

Facebook has blocked their site from posting in Facebook

Solution Implemented :

Call customer

Accessed Facebook debugger site and Requested a review for an incorrectly blocked URL

https://developers.facebook.com/support/bugs/create/

Facebook responded and lifted the block.

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
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