I disconnected the Magic Jack from the PC. When I connected back it doesn't work at all. Any Help?

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Hi Aldo,

Thanks for waiting. Im here to help. May I know if the magicjack device is detected by your PC after you connect it?

Do you mind if we do a screen sharing (remote support) so I can check why it is not working?

Great. Before we proceed can you please verify if this is a good callback number incase we got disconnected  ***-***-**** ?

Are you using a Mac or a Windows PC?

Please click on this link > https://download.teamviewer.com/download/TeamViewerQS.exe to download the Remote App. Once done please Run/Open the app and provide me with the Teamviewer ID and Password

Just run the link and write it down the put it here. 

Did you see the small window with the numbers earlier?

Ok check it at the back of the windows that are open. Minimize windows because if you didnt close it is still running.

https://download.teamviewer.com/download/TeamViewerQS.exe

Dear Aldo , It was a pleasure helping you with your magicJack issue today. Here is a summary of the resolution.

Issue identified : Not working

Solution Implemented : Called the customer / Remotely accessed the computer / Assisted the customer to reinstall his magicJack software / Tried to make a test call / Issue Resolved / Answer Accepted

If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .