I think have a broken link to may Facebook page. When I click on my Facebook page on Google it says "This page isn't available. The link maybe...

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Customer

I think have a broken link to may Facebook page. When I click on my Facebook page on Google it says "This page isn't available. The link maybe broken, or the page may have been removed. Check to see if the link you are trying to open is correct". Can someone help me here?

Last updated
Charles Totherow
Technician

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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Posted
Charles Totherow
Technician
 
 

Determine where the broken link is located in Facebook -- on the Timeline, on a photo or elsewhere.

 

 

Click the downward-facing arrow in the upper right corner of your Facebook page, and select "Help." Click "Visit the Help Center" at the bottom of the drop-down menu to be redirected to Facebook's Help Center.

 

 

Click the link that says "Something's Not Working." Scroll down to the "Report a Broken Feature" section. Click it and then select the link in the list that most closely corresponds with the area where you found the broken link.

Read the information. If your specific problem isn't covered, scroll to the bottom of the page and click the link that says "Tell Us More."

 

 

Choose from the categories and write a detailed description of the incident, including the name of the broken link, where it's located, what happens when you click it and what's supposed to happen. Click the "Send" button at the bottom of the page. Your broken link has now been successfully reported to Facebook.

 

 

Posted
Customer

Hello,
I am located in Sweden, so I could not answer you earlier. 
I have done that twice what you have suggested below, but Facebook Help Desk is not responding.

Posted
Charles Totherow
Technician

Please allow me more time to resolve this particular issue.

Posted
Customer

OK. Thank you.

Posted
Charles Totherow
Technician

Could we do a remote session so that I could see the error message in real time?

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Customer

OK. It is almost 2pm in Sweden. So I can talk whenever it's ok for you.

Posted
Customer

Hello,
I thought it would be good perhaps to describe my problem.
I have my facebook page https://www.facebook.com/EditosKavine/ - Editos Kavine
I remember that I wanted to change my username (as this is also my facebook page's URL) to EditosKavine but what I remember it was not free and then I have chosen https://www.facebook.com/editos.kavine.9 - editos.kavine.9 instead.
But I think later I could actually change my username to EditosKavine, and I guess that was the problem why Google could not find my page any more and now it keeps showing a blank old page https://www.facebook.com/editos.kavine.9 with the broken link.

I wonder is it possible to fix that somehow?
Thank you very much.
Kind regards,
Edita
Please see the shotcuts attached.


And if you would click on the facebook link above you will get this:



Posted
Charles Totherow
Technician

 I have reported this broken link to Google as well.  The new URL that you create, after so many hits on that URL since it is brand new will appear in google search results.  This process takes time as Google constantly updates the search engine.

Posted
Customer

OK. Thank you for your help.
Best,
Edita

Posted
Charles Totherow
Technician

Your very welcome

Posted
Charles Totherow
Technician

PLease let me kbnow the status of your question.  I will be here 24 hoursa day ready to follow up as well.

Posted
Customer

Hi Charles. Nothing has changed. I still see abroken link to my facebook on Google.

Posted
Charles Totherow
Technician

Please let me resubmit to facebook about the broken link.

Posted
Customer

OK. Thank you.

Posted
Charles Totherow
Technician

Very welcome.

Posted
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