The handsets are not ringing and the base rings twice before the call is ended and the engaged signal heard. I have been through the book front to...

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Hi. As part of our first step of our troubleshooting. Lets try to do soft reset on the unit first. Unplug the power cord from the base and remove the battery of the handsets. Wait for 1 minute and replace everything. Test the issue again after performing soft reset.

Let me know the result. If the solution provided you information on how to fix/resolve/identify the problem, I request to show your appreciation for my efforts by clicking the Green ACCEPT ANSWER button right below my first response.

try to de-regeister the two handsets and try to re-register them to the base again.

1. Press and hold END and # at the same time until you see the System
   Reset menu.
2. If you still have the base the handset is registered to, select
   Deregister HS, then select the handset you want to reset. If you don’t have that base anymore, select Base Unavailable.
3. To confirm, select Yes. The handset displays Handset not registered.

Registering handsets
If you see a “not registered” message on a handset, you must register it
to a base before using it.

1. Place the handset in the base; the display should say Handset
   Registering.

2. Wait until the display says Registration Complete (about 30 seconds),
   then pick up the handset; press Home/FlasH.

   -If you don’t hear a dial tone or the display says Registration Failed,
   charge the battery completely, then try again.

If same thing will happen then the problem is already the handset.

is the answering system enabled. If yes, try to disable it and test the issue again.

ok lets do this sequence. Disable the answering machine feature of the phone. Then de-register and re-register the handsets to from the base. Unplug the power cord from the base for 10 secs then plug in the cord back. Test the issue again.

that's weird. de-registering and re-registering the handset should fix the problem. Are the handsets in range? Go closer to the base and test the issue.

lets try one more reset:

1) Remove the batteries from ALL handsets in the system.

2) Remove the phone cord from the main base unit AND the phone jack in the wall.

3) Remove the AC power adapter plug from the main base unit AND remove the AC adapter from the power outlet.

4) WAIT 15 minutes. This allows any "stuck" conditions in the components to clear.

5) Reconnect the batteries in all handsets.

6) Reconnect the phone cord between the main base and the phone jack in the wall.

7) Reconnect the AC power adapter plug in the main base unit and then plug the AC adapter into the wall power outlet.

8) Wait 30-60 seconds for the system to reinitialize.

9) Test each handset for proper function.

10) Test each function of the main base unit

I see. We already did all necessary troubleshooting steps to fix the problem but looks like the handset is not responding to the solution. I am afraid you might need to contact Uniden support about this to have your unit replaced if it still under warranty. Please see uniden support number below:

Uniden Technical Support 1.800.297.1023
M-F, 8am-5pm CST
Sat. & Sun CLOSED

If the solution provided you information on how to fix/resolved the problem, or at least gave you options on how to resolved the issue, I request to show your appreciation for my efforts by clicking the Green Accept Answer button right below my first response.

do you have a regular land phone? try to use a regular landline phone and see if the phone can incoming call. Please provide me also what you are you hearing when you try to call your landline number.

Are you seeing Out of range and check base power from the base when the call drops out? Can you test it using your mobile phone and call your landline.

do you have voice mail activated on your land line? Not with the answering machine of the phone but voicemail provided by your phoneline provider. the voice mail might be activated.

Alright try to bypass your phone system by unplugging the phone line to the base. Call your landline number once the line is unplugged from the base. You should be hearing a continuous ring once you do this process since its already unplugged from the base. If you still experiencing dropped calls then the problem is already the line itself.

The procedure above will help us gauge if the problem is the phone system or the phone line itself.

Please let me know the result.

Alright try to bypass your phone system by unplugging the phone line to the base. Call your landline number once the line is unplugged from the base. You should be hearing a continuous ring once you do this process since its already unplugged from the base. If you still experiencing dropped calls then the problem is already the line itself.

The procedure above will help us gauge if the problem is the phone system or the phone line itself.

Please let me know the result.

Hi Rochelle,

Any update on the last procedure that I gave you?

If I was able to give you information to identify what the problem is. I request to show your appreciation for my efforts by clicking the Green ACCEPT ANSWER button right below my first response.

Hi Rochelle,

Any update on the last procedure that I gave you? Your feedback will be highly appreciated.

Hi Rochelle,

Have you already tested the last procedure that i gave you?

Hi Rochelle,

Have you already tested the last procedure that i gave you?

did you get continouos dial tone when you dial the phone number with phone cord unplugged to the base.

if that would be the case then the problem is already the phone system. You need to contact uniden support about this. Request replacement of the unit if it is still in warranty. Although we do our best to provide you as many different options as possible, sometimes a problem may only present one possible solution.

If i were able to provide you assistance on how to fix/solve or at least detected the problem. I request to show your appreciation for my efforts by clicking the Green ACCEPT ANSWER button right below my first response.