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When I access my email account, I can open only one email. Once I have read it, and select the next email, I can not open another email. The call center suggested the changing my email preferences from Comcast full to Comcast light. I did that Friday. However, I lost access to my folders on the left side of the screen and still had problems opening an email. It did not resolve the issue with my mobile device. The call center issued a trouble ticket Friday evening (CR 336597196). To date I have not heard from anyone and of course the issue remains unresolved. This morning I again contacted the call center, who again suggested changing to the Comcast light. At this point, he told me that he could not resolve the issue at his level. He gave me the number for technical support (877-790-1970). I have been calling that number for the last hour and a half. I get a constant busy signal. Can you offer any help?
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I would like to know if you are getting an error message when you try to access your email.
Email Error Messages:
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