When I access my email account, I can open only one email. Once I have read it, and select the next email, I can not open another email. The call...

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Customer

When I access my email account, I can open only one email. Once I have read it, and select the next email, I can not open another email. The call center suggested the changing my email preferences from Comcast full to Comcast light. I did that Friday. However, I lost access to my folders on the left side of the screen and still had problems opening an email. It did not resolve the issue with my mobile device. The call center issued a trouble ticket Friday evening (CR 336597196). To date I have not heard from anyone and of course the issue remains unresolved. This morning I again contacted the call center, who again suggested changing to the Comcast light. At this point, he told me that he could not resolve the issue at his level. He gave me the number for technical support (877-790-1970). I have been calling that number for the last hour and a half. I get a constant busy signal. Can you offer any help?

Last updated
Rofel Lantican
Technician

Hi,

Thank you for contacting ExpertHelp LLC. My name is Rofel and I am here to help you resolve your issues. Please wait while I prepare my answer for you. I might ask you to provide additional information if needed so I could provide you the steps that will resolve this issue. Appreciate your patience.

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Posted
Rofel Lantican
Technician

Hi,

We are ExpertHelp LLC is an independent provider of professional support services for 3rd party products and services.

I would like to know if you are getting an error message when you try to access your email.

Email Error Messages:

  • "Server is slow to respond"
  • "Comcast.net email and voice mail is currently unavailable...Our engineers are aware of the issue and are working on it..."
  • "The connection has timed out. The server at online.comcast.net is taking too long to respond"
  • Network appears to be slow

I'll be waiting for your response.

Posted

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