It says 'unable to load photo'. The same images were working fine in my previous phone i.e. samsung wave.

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Customer

It says 'unable to load photo'. The same images were working fine in my previous phone i.e. samsung wave.

Posted
Mario V.
Technician

Hello,

Thank you for contacting us. My name is Mario and I am here to help you resolve your issues. Could you please tell me what is the format of the pictures you are trying to open on your phone? Please provide me the size of a single picture, too.

I will be waiting for your response.

Thank you,
Mario V.

Posted
Customer

First of all thanks for your reply. The formats are jpg, png etc. that we use around normally. Some of the sizes are like 116 kb, 54 kb, etc. but there are some pictures showing that the file is of 0 kb. Also the name of some of the files have been changed to a part of the original name + 'alien' symbols. Don't know what it is.

P.S. - earlier those files were not of 0kb size.

Posted
Mario V.
Technician

Thank you for writing back and I am sorry for the late response. Can you open these pictures on your computer? Also the ones big 0 kB? If you can't open these pictures the filesystem of your SD card might be damaged. So we may need to fix it by formatting the SD card. Please let me know about that.

Thank you,
Mario V.

Posted
Mario V.
Technician

As it turns out, I am scheduled to go off-line now. I would really appreciate the opportunity to personally make sure you are satisfied with your answer and if it's OK with you, I'd like to continue our conversation at 7:00 GMT. As an alternative, if you are really pressed for time, I'd request you contact customer support at s**t@experthelp.com so we can have another Expert take over where I left off now. Rest assured, we will ensure we do what it takes to resolve your issue.

Thank you,
Mario V.

Posted
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