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My laptop keeps crashing even when I use the recovery discs
Hi,
Thank you for contacting ExpertHelp LLC. My name is Rofel and I am here to help you resolve your issues. Please wait while I prepare my answer for you. I might ask you to provide additional information if needed so I could provide you the steps that will resolve this issue. Appreciate your patience.
Hi,
Thanks for waiting. May I know the operating system of your computer? Did you get a BSOD or Blue Screen of Death?
I'll be waiting for your response.
i WENT ONTO THE INTERNET TRYING TO INSTALL MY RECOVERY DISCS AND NOW WHEN I BOOT IT UP IT SAYS, BOOTMGR IS MISSING, PRESS CTRL+ALT+DEL TO RESTART. ORIGINALLY i DELETED A COUPLE THINGS OUT OF UNINSTALL PROGRAMS THAT i SHOULDNT HAVE AND i GOT ERROR MSGS THAT READ LOG IN ERROR, BUT i COULDNT FIGURE OUT HOW TO GET MY FILES BACK. SO THEN IT STARTED CRASHING
the operating system is windows 7 home premium and before it would only boot up in safe mode networking
Thanks for your response. If you are getting an error BOOTMGR IS MISSING, PRESS CTRL+ALT+DEL TO RESTART it means that your OS is corrupted.
You need to reinstall the Operating System to fix the issue. Reinstalling the OS will delete all the files and information on your laptop. May I know if you can still boot on Safe Mode with Networking?
how do I know when I get an answer?
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all my laptop shows is
"BOOTMGR IS MISSING, PRESS CTRL+ALT+DEL TO RESTART
THATS ALL THE LAPTOP SAYS WHEN I TURN IT ON. I DONT KNOW WHAT TO DO NEXT
I am trying to save my computer, I know I will lose everything, I have already been thru all this stuff. I am trying to use the five recovery discs to reinstall the os but it wont stay on to do it.
Thanks for your response. You need to reinstall the OS of your computer. You can use the recovery disc to install the OS.
May I know the exact model of your laptop?
Please make sure that you connect the charger of your laptop so it will stay on.
Thanks for the accept. Please try to reinstall the OS using the disc and let me know if you will get an error message.
I'll be here on standby waiting for your response.
I found u in hotmail but the link isnt working
toshiba satelite L555
I will keep it plugged in as I have been doing ty
Thanks for the information. Please try to reinstall the OS using the recovery disc and please make sure that the charger is connect so it will stay on.
Please let me know what happen. I'll be here on standby waiting for your response.
I thought the five recovery discs were the os, so i dont have the os I guess
what is the number to cancel this service pls?
To cancel the service please contact our customer support team at s**t@experthelp.com. All emails are reviewed and you will receive clarification and appropriate assistance within 24 hours.
Thanks
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