On the bottom of my iPod Nano is apparently the place for docking. However, there is a white cover on the bottom. Am I supposed to remove that to...

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Customer

On the bottom of my iPod Nano is apparently the place for docking. However, there is a white cover on the bottom. Am I supposed to remove that to be able to dock?

Posted
Rofel Lantican
Apple Technician

Hi,

Thanks for your question. My name is Rofel and I will assist you with your concern.

I would like to know the exact model of your iPod nano for me to provide you the solution for your issue.

Posted
Customer

It's the new version of Ipod Nano

Posted
Customer

Sorry this is the only info I can find. Is there something else you need to know?

Posted
Jenny Muralidharan
Customer Support

We are sorry for the wait. Rofel has been notified and he will respond to you shortly.

Regards,
Customer Service Manager
ExpertHelp LLC

Posted
Rofel Lantican
Apple Technician

Sorry for the late response. I also need to know the exact model of your iHome for me to provide you the steps on how to connect your nano.

I also want to verify if the model of your nano is the same as the image below

alt text

Posted
Customer

yes the same model

Posted
Customer

Model isA1446

Posted
Rofel Lantican
Apple Technician

How about the model of your iHome dock for me to check if this model is compatible or if we need an adapter to connect the nano in to it.

Thanks

Posted
Rofel Lantican
Apple Technician

The docking port on your iHome is it bigger than the charging port of your iPod nano?

Posted
Customer

it's an iP18

Posted
Rofel Lantican
Apple Technician

The iP18 docking port is larger than the charging port of your iPod Nano is that correct? You don't need to remove the bottom cover but you need to use an adapter to connect the Nano to your iHome.

You need the Lightning to 30-pin Adapter

alt text

You can purchase one on the nearest Apple store on your area or purchase it from Apple Store online. This product cost $29.00

If I were able to assist you with your concern, I request you show your appreciation for my efforts by clicking the green “Accept Answer button right below my first response.

Posted
Customer

thank you for your help. Have a good evening.

Posted

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