iPad battery is at 100% capacity but after using any app a very short time the screen turns black. no warning that the battery is low

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Customer

iPad battery is at 100% capacity but after using any app a very short time the screen turns black. no warning that the battery is low

Last updated
Elixir Cada
Apple Technician

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with **Apple/Ipad** nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started!

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Elixir Cada
Apple Technician

Hi Lore,

May I know how do you charge your ipad? Is it thru computer or direct to the wall outlet?

You can send me a reply by entering your message in the box at the top then hit the send response button to send.

 

Posted
Customer

I charge with direct wall outlet

Posted
Elixir Cada
Apple Technician

ok. can you try to charge the device using your computer thru the USB port. You can use the charging cable that came with it and detached the tip of the cable (the one the you plug in to  the wall outlet). Then plug the cable to the usb port of the computer then to your ipad then wait for 2-3 minutes.

Let me know if the ipad will turn on. 

Posted
Elixir Cada
Apple Technician

What happened Lore? 

did the ipad turned on?

Posted
Elixir Cada
Apple Technician

Dear Lore, It was a pleasure helping you with your Ipod issue today. Here is a summary of the resolution.
Issue identified : ipod keeps turning off whether the device is charged 100% and while the device is in use
Solution Implemented : called  cx and found out that the problem is the battery that is not holding charge anymore. Told cx that battery needs to be repalced. cx will replace the battery. answer accepted. 
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
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