how do you troubleshoot a Samsung refrigerator Here's what I have tried so far: Here's my brand/make/model: samsung/rs261mdrs

Hello and welcome to ExpertHelp LLC. My name is Ramy and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem.

To get started, I might need to request additional information from you in order to qualify the issue better. So, please read my replies and respond to them as soon as you can so we can have this solved in no time. Please wait a few minutes for my next message.

Expert notes:

• Live chat with the customer.
• Assist customer.
• Provide the steps on how to troubleshoot the problem.
• Advise customer if the troubleshoot provided did not fix the issue there is a problem with the cooling system of the ref.
• wait for customer response.
• Still the same.
• Advise customer to have the ref service.
• Assist customer on how to file for a service.
• Successfully create a service online and provide the ticket number ***-***-**** .
• Advise customer to check her email from time to time and she might receive a call.
• Case closed.
• Chat ended.