There's no sound on my cable TV just a rat tat tat sound. The sound works fine on CD's. Here's what I have tried so far: The things suggsted. ...

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Customer

There's no sound on my cable TV just a rat tat tat sound. The sound works fine on CD's.

Here's what I have tried so far:
The things suggsted. Some kind of sound diagnosis which says call Samsung. It has bveen wolrking fine until a couple weeks ago.Model Code UN

Here's my brand/make/model:
Model Code UN39FH5000

Last updated
Charles Totherow
Samsung Expert

Hello and welcome to ExpertHelp.com! My name is Charles and I will do my best to help you.

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with Samsung nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too.

I might need to request additional information from you to better understand how to help you. Please read my replies and respond to them as soon as you can so we can have this solved in no time. Hang tight while I prepare my next message.

Last updated
Charles Totherow
Samsung Expert

Resetting the TV

Open the TVs Menu.

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Navigate to and select the Support section of the main menu.

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Navigate to and select the Self Diagnosis option in the Support Menu

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Navigate to and select the Reset option in the Self Diaganosis Menu.

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Your owners PIN (default 0000) will be requested

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Tip: If you are using the Smart Touch remote press down on the touch pad and the on-screen remote will appear so you can enter the numbers of your PIN

You will receive a warning that the reset will erase all setting except network settings. Select Yes to continue.

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Your TV will power cycle and the inital setup screen will appear. Follow the on-screen instructions to setup your TV.

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Posted
Charles Totherow
Samsung Expert

called customer

customer agreed that this is a hardware issue and TV is still under warranty

customer stated going to have manufacture fix the hardware issue

customer agreed

case closed

Posted

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