i need an apple password unblocked so I can use my apple phone Here's what I have tried so far: i have called apple to try and unlock password...

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Customer

i need an apple password unblocked so I can use my apple phone

Here's what I have tried so far:
i have called apple to try and unlock password this phone belonged to my husband who has passed away in Feburary and I need to use this phone so contact me on the following number ***-***-****

Here's my brand/make/model:
a1349

Last updated
Rofel Lantican
Apple Certified Tech

Hello and welcome to ExpertHelp.com! My name is Rofel and I will do my best to help you. Please sit tight while I prepare my next response.

Posted
Rofel Lantican
Apple Certified Tech

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too.

I might need to request additional information from you to better understand how to help you. Please read my replies and respond to them as soon as you can so we can have this solved in no time. Hang tight while I prepare my next message.

Posted
Rofel Lantican
Apple Certified Tech

Hi Johnny,

Thanks for waiting. May I know what password are you referring to? Is it your Apple ID password or the 4 digit passcode to unlock the iPhone?

I'll be waiting for your response.

Posted
Rofel Lantican
Apple Certified Tech

Thanks for your response and sorry for the delay. Yes Im still here.

I believe that you are referring to the passcode. In order for us to remove the passcode we need to restore the iPhone using iTunes on your computer. This will wipe out everything on the phone. I can help you with the restoration by remotely accessing your computer. Will you allow me to remotely access the computer to help you fix this issue?

Posted
Rofel Lantican
Apple Certified Tech

Thanks for your response and sorry for the delay. Yes Im still here.

I believe that you are referring to the passcode. In order for us to remove the passcode we need to restore the iPhone using iTunes on your computer. This will wipe out everything on the phone. I can help you with the restoration by remotely accessing your computer. Will you allow me to remotely access the computer to help you fix this issue?

Posted
Rofel Lantican
Apple Certified Tech

Hi,

Were you able to read my previous post/comment?

Thanks

Posted
Rofel Lantican
Apple Certified Tech

Phone Support:

  • Called the custmer
  • Wrong number

Hi Johnny,

I attempted to call you on your phone, but unfortunately it the number that you provided is incorrect. Please post a message here letting me know when you'd be available so I can call you back again.

I just want to follow up if you need further assistance with the issue or if the issue is already resolve. I will be waiting for your response.

Thanks

Posted
Rofel Lantican
Apple Certified Tech

Hi Johnny,

I just want to follow up if you need further assistance with the issue or if the issue is already resolve. I will be waiting for your response.

Thanks

Posted
Rofel Lantican
Apple Certified Tech

Hi Johnny,

I just want to follow up if you need further assistance with the issue or if the issue is already resolve. I will be waiting for your response.

Thanks

Posted
Rofel Lantican
Apple Certified Tech

Hi Johnny,

I just want to follow up if you need further assistance with the issue or if the issue is already resolve. I will be waiting for your response.

Thanks

Posted
Rofel Lantican
Apple Certified Tech

Hi Johnny,

I just want to follow up if you need further assistance with the issue or if the issue is already resolve. I will be waiting for your response.

Thanks

Posted

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