i have G5, the finger scanner doesn't come out and timed out....

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Customer

i have G5, the finger scanner doesn't come out and timed out. forgot password too. pls help to access my phone.

Here's what I have tried so far:
didn't do anything, in fact, only access is the initial screen, can't do anything. i can still receive calls though, please phone me.

Here's my brand/make/model:
Galaxy G5

Last updated 6/29/2015

Elixir Cada

Samsung Expert

Hello and welcome to ExpertHelp.com! My name is Elixir and I will do my best to help you. Please sit tight while I prepare my next response.

Last updated 6/29/2015

Elixir Cada

Samsung Expert

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with SAMSUNG nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started!

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times that work best for you and we can connect one of those times.

Posted 6/29/2015

Elixir Cada

Samsung Expert

Hi Kithy,

Heres the reset procedure.

Turn the Galaxy S5 off.
Now press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
Now use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
Use Volume down again to highlight Yes – delete all user data and press Power to select it.
Wait until you see the reboot system now option and then use the Power button to select it.
When the S5 restarts it should be completely wiped and ready to set up again.

Posted 6/29/2015

Elixir Cada

Samsung Expert

PHONE NOTES:
-cx followed the procedure and phone is working now.
problem solved
answer accepted
case closed

Posted 6/29/2015

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Byron Narciso
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Byron has over 15 years of Technical Support Experience with expertise on Windows, Apple devices , Android, Virus Removal, Cloud Computing, Email Configuration, Smartphones, Facebook, Instagram, Kindle, Twitter,Dropbox, Linkedin, Printer configurations and Networking. He has worked for some of the top computer manufacturers in the world and has served as a Subject Matter Expert for Level 1 and 2 technicians providing assistance in resolving advance technical issues. Byron holds a degree in Electronics and Communications Engineering with a DSCE and CCNA certification.

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i have G5, the finger scanner doesn't come out and timed out. forgot password too. pls help to access my phone. Here's what I have tried so...

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