I have owned this HP computer with Windows since February It has never worked properly and I finally gave up because I needed to get work done I...

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Answer

Customer

I have owned this HP computer with Windows since February
It has never worked properly and I finally gave up because I needed to get work done
I am going to try again here - the problem is that programs are continuously not responding and when I look at the Task Manager, Disk space is almost always in the high 90-100% even if nothing is happening
the things using the disk space are "System" or some other Windows process

Here's what I have tried so far:
Geek Squad - continuous fail

Here's my brand/make/model:
HP Laptop

Last updated
Ferdinand Aquino
Technician

Hello and welcome to ExpertHelp.com! My name is ** and I will do my best to help you. Please sit tight while I prepare my next response.

Last updated
Ferdinand Aquino
Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand and I will do my best to help you.

Posted
Ferdinand Aquino
Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand and I will do my best to help you.

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with HP nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. I’ll leave my chat session open for the next 15 minutes or so and wait for you to join. If I don’t catch you this time, please reply with a few times that work best for you and we can connect one of those times.

Posted
Ferdinand Aquino
Technician

Expert Notes:

Remote Support

Assisted customer in checking page file, disabling superfetch, Clean Boot.
Still not resolved.

Advised the customer about possible HDD problem. Customer will contact Manufacturer for possible HDD replacement

Will call back on Tuesday for follow up.

Posted
Customer

Hi Ferdinand - So far things seem to be running better today - but for some reason I can not get the machine to project to the second screen anymore

any suggestions?

Thanks

Also I can not get Kaspersky AV to activate

Posted
Ferdinand Aquino
Technician

Expert Notes:

  • Reinstall driver and root cause shows up.
  • Computer not physically seeing the other monitor properly.
  • Customer tried the TV on the other computer using the adapter shows the same problem
  • Customer will try another Cable converter and see if that fixes it.
  • Will do another callback tomorrow for follow up.
Posted
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